Frequently Asked Questions
"Can my housekeeper still clean if I am not at home?"
Yes, but only if access is permitted by the client prior to the scheduled clean. We will then ensure your housekeeper fills out a form for key access to the property.
"How do I make a booking?"
You can make a booking either by phoning or via our website or Facebook page.
"Is my housekeeper well looked after?"
Absolutely, all staff are taken care of from the moment they apply for one of our vacancies - which include: annual paid holiday, a number of staff benefits, in-house training & opportunities for progression throughout the company. We are all about equality - upon interviewing they are invited for a cup of tea and a chat about their passion for the industry. Successful candidates are then taken through the induction and initial training process. Then staff are required to participate in a trial period while skills or areas of weakness are developed - then, once fully trained & up to the Tidy Time standard we hand them over to you guys!
"Can I make special requests?"
Special requests can be made. They must be submitted BEFORE your housekeeper is due so all parties involved can be made aware.
"Do housekeepers provide cleaning products and equipment?"
All cleaning products and equipment is to be provided by the client - we know that every home is different, so we look to ensure yours is cleaned your way, with the products specifically tailored for the needs of your personal furniture and work surfaces.
"How do i become part of the team?"
You can find details of our current vacancies on our website, Facebook page & Indeed profile - once you have applied, a member of the team will be in contact shortly.
"Can I give my housekeeper instructions?"
Of course! We want to ensure that your home is cleaned the way you would like.
"How do I make payment?"
Payment must be made promptly on the day the cleaning has been completed by either cheque or online banking.
"Can I make bookings on an ad-hoc basis?"
Yes, you may book cleans as and when you may need our services, however please bare in mind there is no guarantee of the availability on your selected day and/or time if a cleaning schedule is not already implemented.
"What about insurance?"
We have Public Liability Insurance to cover any damages that may occur and for your own peace of mind.
"How do I cancel/reschedule my clean?"
An email will suffice as long as there is enough notice before the clean is due, we understand that sometimes emergencies may occur, and in those circumstances we recommend giving us a call.
"Will I always have the same housekeeper?"
Yes - the bond between staff and client is important to us, getting used to eachother and the routine helps create your own bespoke experience with Tidytimers.
"Will last minute absence be covered?"
Yes - It is the forefront of our mission to ensure that your routine is not disrupted if we can help it.
Any further questions? - Please do not hesitate to ask!